Enabling better futures

Meet the team

Customer Experience Team

Contact details can be found below

Alternatively you can schedule a meeting on-line 


Our customer experience team are here to help with any enquiries you may have. You can contact them on our general enquiries number: +44 (0)1332 341822 or one of the numbers listed below.

Lines are open from 9am to 5pm Monday to Thursday and 4:30pm on a Friday.

Qualifications queries
Tayla Dagley: 07384 469898
Will Cummins: 07970 892430
Shauna Lane: 07393 013230

Alternatively you can email them on: enquiries@aim-group.org.uk
They will get back to you within 48 hours.

End-point assessment queries
Gabi Brown – 07572 664873
Sam Siddons – 07377 032828
Oscar Pickavance
Charlotte Gallagher

Alternatively you can email them on: assessment@aim-group.org.uk
They will get back to you within 48 hour

If you would like to give us feedback, good and bad, please contact us on feedback@aim-group.org.uk

Each of our centres has a dedicated support team including a centre lead and a customer experience advisor. To find the contact details of your centre lead/customer experience advisor, please download our regional contacts map.

New to AIM?
Interested in finding out more about us?
Then contact one of our business developent leads:

Karen Hedger  (End-point assessment
Mick Woodward (Qualifications)
Will Cummins  (International/Step To Books)